Weiss VW Terrible Service

Good day,

To whom it may concern

On the 10.03.2022 I booked my car in for a service at Weiss VW Durban.

While carrying out the service on the car l, they picked up an oil leak on the car and stated that i need to change the oil sensor as this is where the oil is leaking from.

I was told that part will be ordered and they will let me know when to book the car in.

I booked the car in for them to change the oil sensor on 29.03.2022.

The sensor was replaced but the oil was still leaking, infact worse than before.

I informed the service centre and was asked to bring the car back.

I took the car back in on the 09.04.2022 for leak to be repaired.

The leak was not repaired as per the service agent the leak is from the sump and not the sensor.

I told the service agent that you'll incorrectly diagnoised the oil leak and changed the sensor for no reason. I was not even given the faulty part after they had changed it.

The service centre is refusing to repair the oil leak, as they are stating that the oil is leaking from the sump and not the sensor.

I am extremely disappointed with the service, as they had made a incorrect diagnosis on the car and I must fit the bill for their error.

I am not willing to pay for the errors of the technicians