Weiss VW

VW Polo went in for 60,000km service on Monday (26/07/2021). After having endless issues with Barons in prior years, I decided to give Weiss VW a chance. BIG mistake!! Short staffed so no proper communication. Then the service advisor tells me at close to 5pm that I can fetch my car the next day if not finished in time....really? Uber to the dealer and managed to get there in time. Took this lack of communication up with the Dealer Principal without much joy. Now for the big "surprise".....moved on to my car outside and there right in front of me and clear as daylight....scratches on my right rear bumper!! Needless to say I was not myself after that and left the dealer expecting a call the next day to resolve this matter. 28 July and still no call to even just apologize and inform me that they are working to resolve this issue. Probably hoping I will forget about it or the camera footage and pictures taken before and during the time my car was there, magically disappeared. Is this a general KZN Dealership issue or the whole of SA? I assume Dealership/s of the Year only refers to new vehicle sales. Reported to VW SA in the hope my faith in VW will be restored somewhat.