warranty service neglected
Service my car regular intervals and at 105000km, ENG MAN LIGHT appear. They reset it and INTREMITTENTLY, it appears. I had it in workshop a few times. 120000km service, they reset it again and appeared intermittent again. Took it back again. At 135000km the car starts mis-firing and EML FLASHES. Took it to them for fault and it cost me to pay for parts.+/- R3000.00. I'm UPSET, coz the initial issue wasn't fixed. When it was out of Warranty, they CHARGE me to Replace parts. WHY NOW??? They NEGLECTED TO REPLACE PARTS IN WARRANTY PERIOD AT 105000KM AND 120000KM. NO RECORD was available when i took it for EML, BETWEEN SERVICES. I ONLY HAVE SERVICE RECORDS. NO EML APPEARS NOW. STRANGE HEY.
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CFAO Mobility (PTY) LTD's replyOfficial
11 Sept 2015, 08:45Hello Novellin,
Dear Mr Domingo
In our efforts to always show that we care for our clients we have a solution to your concerns. Our service manager will make contact with you directly in order to resolve and have the failed component replaced free of charge even though the warranty on your vehicle has lapsed.
Hope and trust this will make you a happy Reeds client once again.
Regards
The Reeds team.
Dear Mr Domingo
In our efforts to always show that we care for our clients we have a solution to your concerns. Our service manager will make contact with you directly in order to resolve and have the failed component replaced free of charge even though the warranty on your vehicle has lapsed.
Hope and trust this will make you a happy Reeds client once again.
Regards
The Reeds team.
CFAO Mobility (PTY) LTD's reply11 Sept 2015, 08:45
Official
Hello Novellin,
Dear Mr Domingo
In our efforts to always show that we care for our clients we have a solution to your concerns. Our service manager will make contact with you directly in order to resolve and have the failed component replaced free of charge even though the warranty on your vehicle has lapsed.
Hope and trust this will make you a happy Reeds client once again.
Regards
The Reeds team.
Dear Mr Domingo
In our efforts to always show that we care for our clients we have a solution to your concerns. Our service manager will make contact with you directly in order to resolve and have the failed component replaced free of charge even though the warranty on your vehicle has lapsed.
Hope and trust this will make you a happy Reeds client once again.
Regards
The Reeds team.