VW Master Cars Benoni

So I called yesterday asking for a qoute on wheel caps. Firstly that sales guy asked me to hold while he was busy discussing something, after I held for him, he didn't thank me for holding, when I told him I'm looking for a quote for wheel caps, he just asked for the VIN number, which he could have asked for while he was keeping me waiting. After getting my VIN number, he says "854 without VAT" which sounded like 854 without Z, when I wanted clarity if I had given the wrong info he said I was not listening and I should call when I'm ready, then I asked if he means the price, as In R854.00? " He said yes... Besides him giving me the amount, he was rude and impatient, he should go for training on telephone etiquette. VW Service/Call Centres should train their agents on how to speak to clients.