Very Unsatisfied Customer

I bought my VW Polo from Strijdom Park Volkswagen in April this year.

The car was due for its 135000km service so I decided use Strijdom Park Volkswagen to so the service. I called in on the 4th of October to make the booking for the 12th of October. I asked the lady who made my booking if she will contact my service plan to get all the details and she said that she is just the call center and that someone else will call me with all the relevant details or I should just ask for Charlette on the day of the service. However nobody contacted except for the day before my service I received an SMS reminding me about the service. When I get to Strijdom Park Volkswagen on the 12th of October, the day of my service I get told that my service plan is with Nedbank MFC and that they are closed so I could either leave my car there till Monday when they can get authorization or I could pay cash. So I was forced to pay R995 out of my own pocket. I was already very upset cause they had a whole week to get authorization from my service plan. I get home and I get a call to say that the ECU bracket on my is broken and the brakes are metal on metal can they quote me so I said NO. I asked the lady how can that because I just bought the car in April and the car had a major service done in 2018, how can the ECU bracket be broken and the brakes be metal on metal? And she says “ Well you did buy a 2nd hand car and it all depends on how you drive the car” Yes, I know it is a 2nd hand car but when you sell a car it should be safe to drive, especially the brakes. I have been asking for the inspection of the vehicle before it was sold to me since Monday the 14th of October and no one has gotten back to me. I also had to endure the inconvenience of having to drive back to Strijdom Park Volkswagen to do a reversal on the payment that I made which was done on Monday the 14th of October but I still haven’t received my refund yet. My service book was also only stamped on Monday the 14th of October and when I asked why the lady from the service desk said because she could not get a hold of my service plan on Saturday the 12th of October and yet I paid cash for my service on the day.