Utterly dissapointed

My mother bought a new 1.3 toyota corolla prestige 2015 model and was being assisted by Martin. She was supposed to pick up the car from the dealership on Monday 30 March 2015. We arrived at 15:15 and left at 18:30 with no car - seemingly Martin had not done any paperwork for the car. All of which he blamed on the F&amp