Unprofessional Service

I contacted VW weiss durban regarding leasing a vehicle. I spoke to a lady by the name of Sindi who took my details down and tried to do a vehicle application for me. I had neen upfront with her from the start that all I was looking for was to lease a vehicle. I contacted the dealership over 12 times trying to get hold of Sindi who kept ducking and diving saying that they are offline. Sindi then promised to call me back and never did. All I required was information on what is needed in order to lease a vehicle.