Toyota Melrose Arch

<p>I have never experienced such incompetence from a company. My boss’s vehicle went in for a CD problem in December 2016, its now July 2017 and they only now established the cause of the problem. The vehicle has been taken back at least 4 times and roughly R13000 later.</p> <p>I was informed by Toyota yesterday that I could collect the vehicle this morning. Upon arrival, I’m told by the receptionist to wait in the lounge, as Cindy is busy in a meeting and would be with me shortly. Nearly an hour later, still nothing. I enquire from a sales person what is going on, he returns to tell me Cindy was not aware that I was waiting.</p> <p>This is not the first time something like this happened. A prior visit to Toyota Melrose left me waiting for 2.5 hours for something Luke said would take between 30 to 45 minutes the most. During this time, I didn’t get any feedback and the receptionist said she had tried to contact him, with no reply from him.</p> <p>Apart from these 2 encounters mentioned, with Toyota Melrose Arch, there has been a whole string of other problems.</p> <p>Toyota Melrose Arch are seriously lacking in customer care and utilized companies that clearly don’t know what they are doing. As for the receptionist, she is the first point of access to this branch and she does not seem to take this position seriously, does not notify management of clients waiting, does not past on phone messages and does not care about the business she represents. </p> <p>Absolutely disgusted in the Receptionist and the total lack of customer care from Toyota Melrose Arch!!!</p>