Terrible Service - Reeds Bellville

We took our Fiat Fiorini panel van for it's 60 000km service to Reeds in Bellville, Cape Town on the 13th of March 2024. The vehicle is still under warranty and has a service plan. Management of the branch informed us that we needed to pay for the service, which is normally covered by the service plan before they would release the vehicle. This amounted to R7233.42. We had no alternative but to pay as they would not release the vehicle to us. I tried calling the branch, which unfortunately is impossible to get hold of as they work through a call centre in Pretoria and your calls are never answered at the Bellville branch. After 10 attempts I eventually got through to the branch only to be told that because the vehicle first service was late, we must now pay for this service. My reaction was that the book says the vehicle must be serviced at 60000 km so how else should I do this. The Manager was not helpful at all, and got the idea that he was malicious in his actions. I had to pay as they refused to release my Fiat. I am very upset by this and Reeds has been grossly unfair to us. I would strongly suggest that people do not buy any vehicles from Reeds as their services sucks and is dishonest.