TERRIBLE service from Mandla and his Manager Ivan

We got a terrible service from Mandla, after he made us an offer to buy the car that we didn’t want, due to wrong spec. He sweetened the deal and promised to pay for my Mom’s 1st installment (Due end of Feb - still not paid). Upgrade motor plan etc. Fine my mom agreed and we got the car, 2 months later and she still doesn’t have a disc and plate numbers. My mom ended up going to the traffic department and she was then refused to print the disc, because the car doesn’t have a roadworthy certificate. After the great Mandla said she can just go and print. Mom went up and dow to dekra and got everything, used her money, petrol and time.

I got this escalated to Ivan, his boss and guess what they only refunded my mom for roadworthy and disc. They refuses to refund her fuel money( mere R500). Ivan then said also with the installment he will investigate because Mandla doesn’t have the authority to offer such deals? Yet he works for them…

At this point i am so disappointed and first time in my life having such a terrible experience from a dealership! And they need to payup because we bought the car because of the promises he made. I have shared the conversation between me and Mandla in WhatsApp with Ivan and he still telling me he will investigate.