Terrible Service

If I could leave half a star I would So we book our Opel Astra for a diagnostic test a week in advance, simple, we just want to find out what the issue is. We prepare by taking a day of leave and trusting everything would run smoothly, even considering to get it fixed with them, what needs to be fixed . On the day, we get to Reeds, only to be told management decided that they will not be working on the car or even just do a diagnostics test, because, get this, the car has been to different mechanics/dealerships. No explanation as to why this is a problem. Nothing was communicated ahead of time, no phone call, no email, nothing. A simple update call could have told us take it elsewhere, but no, let us waste your time, leave days and stress you out to get the car repaired. What an inconsiderate way to provide a service, and waste your time. If you decide to take your car to Reeds, know what a hassle you are up for.