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Christo H

1 reviews | Active since Jul 2019

31 Jul 2019, 11:25

Terrible Sales Service

I bought a vehicle over a month ago. I don't think I have ever had such a terrible service experience ever in my life. In what business does clients have to CONSTANTLY phone for either updates for things that was never supp**** the day the car was delivered. On the day of delivery the sales guy was 20 min late, he then admitted to me that has not at all gone thought the car to check that everything is there. I only received part of my things a week later, just to find out that this sales guy made a mistake on the contract, so we had to sign everything all over again. Then a month later I had to call and follow up on my car license to be told due to an outstanding fine on the old car the new car license is pending, and he knew about it for two weeks did not bother at all to call me and tell me so i can sort it out. The day I did go to sort it out, standing in line for 1 hour, the lady at the license office tells me but the old car license was paid that very morning only, so I was **** to and to be frank ****ed off for having to stand there for nothing for an hour. Then the lady did give me the new car license. BUT still a few things outstanding, every-time I'm told no this is very quick to sort out, its a month and half later still I have not received my service book that I think is suppose to be in the car the day it was delivered, but again the dude never went thought the car to check. I tried complaining to the head office I have received a number of NO replies from them, tried calling the pre-owned manager at the dealership, not ONE of the three was available to talk to me, then i was put through to a lady not really sure who she is at the dealer ship to be told I need to speak to the pre-owned manager, and the phone was put down in my ear. I get promises from the sales guy and NOT ONCE have this dude stuck to a date, a time or a promise. I don't think I ever want to buy a car from them ever again, they don't look after their clients, they don't seem to have a care in the world about the experience of a new client. I am so disappointed I actually hate my new car just because of this guy terrible don't care attitude.

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