Terrible Customer Service

Whilst all the staff is friendly and accommodating, it has been a nightmare dealing with a particular service consultant: Clinton. I took my car in for a clutch kit repair and fully understood that the part was on a back order ETA was expected to be 6 weeks. At the end of the 6 weeks, there was no update from Clinton, even when the part eventually arrived I had to follow up and push for my car to be fixed, though it had been there for two months already. Took close to 2 weeks for them to finally say we have replaced the part. Whilst I was excited that I would be getting my car finally, I was met with the lowest level of incompetence, Clinton had not reached out to my insurer for the necessary approval (he says he called but in the absence of a ref.no. for the approval ...) though strictly instructed when I brought the car in. Then on Monday, 20 November 2023, he called the insurer and was requested to submit some docs for the claim to be approved. He promised that he will submit and copy me till today, Friday, 24 Nov 2023 these docs are not submitted to the insurer. I do not believe he understands how this is not only financially draining, but also physically and mentally draining. In my 10 years of owning Peugeot vehicles, I have interacted with at least 6 Peugeot dealerships and I have never had any issues. This has to be the worst for me. For their sake, I hope this is an isolated event.