****** Floor Mats

<p>I took my Chevy Spark for a standard service at Reeds (N1 City) and when it came back, the floor mats were missing and the car was filthly.</p> <p> </p> <p>I contacted Reeds and they passed the buck to AutoArmor which they outsource all their car washing services to.</p> <p> </p> <p>I contacted the Owner of AutoArmor (Mark Goodall) to find out where my Floor Mats are and they could not find them, they promised to give my car a mini valet and at the same time replace the floor mats.</p> <p> </p> <p>Well my car went for the Mini Valet (They sent a driver to come pick it up and return it, that was fine atleast), yet still no floor mats. I have recived numerous phone calls promising to deliver my floor mats and about 5 months down the line, I am still waiting. I get excuses were they say it is a logistical nightmare, I really dont understand, you stole my floor mats, please replace them and deliver them back to me?</p> <p> </p> <p>I dont understand how a big Company like Reeds Motor Group can deal with a company like AutoArmor, they are completely unorganised and unprofessional, its not as if I was contacting a call center or an employee, I was in direct communication with the owner of the Cape Town Branch.</p> <p> </p> <p>I have since given up getting my floor mats replaced and will replace them on my own account, needless to say, my car will not be returning to Reeds N1 city for any more services.</p>