1 reviews | Active since Dec 2021
Sold faulty vehicle
I bought a Haval H2, 2021 model, 500kms from Henro, at this dealership. The sale service was great and they happily delivered it to my workplace in Sandton on Tuesday, the 15th of Feb 2022. It had a low tyre pressure warning which he was gonna send me details on how to clear it.
As I was driving home, I noticed a funny noise coming from the front driver wheel when I'm driving slowly, I figured it might have something to do with the tyre warning and it will go away. I passed by the petrol station to fill up and pump the tyres and the warning didn't go away. When I drove to work again the next morning, I heard the noise, especially in traffic. When I got to the office, I sent an email to Henro, reminding him about the warning and told him about the noise and he didn't respond. Thursday I decided to go to Haval Woodmead to ask about this, the service manager told me to pump tyres 240 and the warning will go away and it did. The following week I kept hearing the noise more and more. I contacted Woodmead again, I went back Wednesday, the service manager drove it around with me and he heard what I was hearing, he booked it in for Thursday morning and I told Henro I've booked it in and all he said was, let me know what they say, the warranty should cover it. Later that day I got a call saying that the top shock mounting needs to be replaced and it will cost +-R4000, I told Henro, he spoke to them and they refused to assist through warranty. He then arranged with Fourways Fury Haval, it was booked in for Thursday the 3rd of March. I took it in and at 16h15 they called to say they can't find anything broken, they have tried a few resolutions and the noise is still there and they don't know where it is coming from. I need to bring it back for atleast 2 to 3 days in order to work with Haval directly for assistance.
I have advised Henro how dissatisfied I am of the trouble I have gone through with this vehicle and that I am not comfortable with keeping it. He claims he logged complaints with Haval and as far as I concerned that should not be made my problem and I have asked to cancel this deal which he ignored on Friday. I am not happy at all.
