"Shocking" services

I took my car for service at Ford Malmesbury just over a year ago, they said my shocks was replaced, but when I took my car in for service this year, the service centre told me I need to replace my shocks again becuase it was leaking. I was invoiced for the shocks and labour. Shocks, new ones are supposed to last for 5 years not a year. service date 07/02/23 account number 0001- *** WIP number : 28557 dept W part number I03-B03 price R1070.05 and F06-E05 price R1137.84 labour R760 : The person that assisted me is Lindie Le roux. Please call me urgently Ashley ***. My brakes need to be replaced but I cant do that becuase my shocks are warned