Shocking Service & Quality from Opel

I have experienced the most shocking service from Opel during 2019.

I bought a 2016 Opel Corsa 1.4 Turbo Sport from Cresta dealership in mid 2016 – this would be my 6th Opel that I have owned over the years – I have always been more than happy with the quality of the vehicles and the great service.

My experience this time around has been absolutely terrible to say the least.

In December I took my car to Roodepoort to investigate and repair a problem that the car was making a loud clunking sound when driving on uneven surfaces. They confirmed that the issue was the shocks and the shock mountings – but advised me that the suspension is not covered by the 5 year warranty and that the parts would be R 11 000.00.

I asked why a car with 48 000km in spotless condition 3 ½ years old would have a problem with the shocks and they insisted that it was not a warranty issue.

Not only this but I had to argue with them to collect me to fetch my car. The dealership is very far from my home since the Cresta and Randburg dealerships have been shut down. Not a very customer friendly move on Opel’s part.

I took the car to an independent motor repair company and they advised me that the issue was caused by a mechanical failure on one of the shocks which in turn caused the damage to the shock mountings.

Shock failure at 48 000km is not only an indication of poor quality but of lack of safety.

When I debated this with Opel I was advised to ready my warranty in the User Manual.

This is not a wear and tear issue it is a quality, service and mechanical failure issue.

The service that I got from Randburg branch earlier last year was also not great at all : 1. Refused to offer me drop off and collection 2. Had my car for a whole week repairing the entire cooling system that had failed and were not willing or able to provide me with a courtesy car 3. I had to take my car back multiple times to repair a squeaking clutch pedal 4. Had to take my car back multiple times to repair the back windscreen wiper which was not working correctly

I am so disappointed with the service and careless attitude that I have experienced.

I have always been an Opel fan but now I am horribly disappointed.