SHOCKING SERVICE AND UNWILLINGNESS TO ASSIST

In 2020 we bought an Opel Grandland X. I was in an accident in March 2022 where the safety belts needed to be replaced. The car was taken to our insurer-approved panel beaters Denys Edwards in Port Elizabeth in April 2022. It is the end of July 2022 and WE HAVE STILL NOT RECEIVED OUR CAR BACK because OPEL /CFAO MOTORS CANNOT DELIVER THE SEATBELT FITMENT PARTS. They continue to push the delivery date back. Our insurers have kindly extended a rental car for us which now after three months we have to return. We possibly won’t have any transport after that!!! We are paying a large amount each month for a car we can’t even get back! When we tried to speak to a dealer principle (Anton in Port Elizabeth) to perhaps sell our car or trade it in as we cannot afford any longer to wait while this gets fixed, the treatment was that of “we won’t buy a car that’s been in an accident” and “sorry for you we will not assist you whatsoever” We are waiting for these (expensive) parts because we want to keep the cars value and warrantee in tact, and Opel / CFAO Motors REFUSES to assist us after they have messed us around so very much.