Sheer awful service!

Shocking services. Been a client of BMW since 2018 and after purchase this vehicle in Sept 2022, the sales ans service is awful.

To get someone to call you back seems like I am asking for a miracle.

My car had a technical recall of the integrated braking system is March 2024 (6 months since buying it) and parts were never available. Finally took into the workshop on 16th Oct and was told the car was serviced and braking system changed yet NO documentation was supp****. I was told the notification will be removed once payment is done by head office and I am 6 weeks later and there us no record that the braking system sorted and now I get a notification that a service is due in 2700km. How when I have even done 1000km since the service last month.

Since the 22 Nov, I have called my service advisor and left messages on 5 different days and until today, she has not gotten back to me.

I wonder what one needs to do to get a simple response.

Worse service experienced.