Servicing of Bakkie

Please read thoroughly to understand my rating: Riaan received an SMS stating that his Bakkie is booked for a service at IZUSU/REEDS (WESTVAAL) Somerset West from 07h00 on the 22 May 2020 and arrived as per their SMS. The person who was in charge of opening the shop only opened at 07h25. Riaan asked him about the delay, as he had appointments to go to, the man rudely answered: "I stay in Kuilsriver". Riaan then proceeded to tell the REEDS/ZUSU (WESTVAAL) representative that where he stays has nothing to do with the situation. Upon the man's irrelevant response and lackluster attitude to being tardy Riaan decided to call around and enquire if there were any other REEDS/IZUSU service company's in the Western Cape and rescheduled with the N1 City Branch, a few days later he received an SMS from them that his Bakkie is booked for a service from 07h30 on the 26 May 2020. I was 15 minutes late (please keep in mind I live close to Herm****, hence SW would've been convenient). When I arrived for the service I mentioned that every time one turns left there is a knocking noise on the left-hand side, since the date of purchase - Not only did they repair/fix the annoying sound, but they also repaired the driver door which I forgot to mention. The service manager who assisted us with our MAJOR service was Charles (THANK-YOU), we were home before 15h00 (I have mentioned this because we had the MINOR service done at SW Branch, a few months ago and by 15h00 we had to phone them to ask what was happening with our Bakkie. I would recommend you use N1 City - What lovely, friendly, and efficient service we received (especially with the uncer*****y of this lockdown).

Regards, Pauleen