Service Plan Extension ran concurrently with Manufacturer Service Plan (Williams Hunt Midrand and Eqstra). Disgusting.

I bought a 2015 Chevy Cruze in December 2016 at 33 000kms at Williams Hunt Midrand. The car still had a manufacturer service plan that would end at 60 000kms. Since I was planning on keeping the car for a longtime, I asked for an extension of the service plan to 120 000kms. This was organised by Williams Hunt Midrand. The plan offered was an extension to 120 000kms/36 months, naturally I only accepted the offer on the basis that it would kick in after the 60 000kms service internal. I made this very explicit to the Finance Lady and the Car Sales Person when purchasing the car.

Little did I know that the extension with Eqstra kicked in immediately, this happened even though I explicitly asked Williams Hunt Midrand to ensure that it kicks in after the 60 000kms service interval. Because I mean logically duuuuuuuuuh.

So this morning I took my car in for service, just got a call from Williams Hunt Midrand that my service plan via Eqstra expired in December 2019. Ta Da!!! Which means it ran concurrently. So the Dealership couldn't get authorisation to service my car and I have to pay R2500ish to service the car, which I will pay since I need my car. The nice Service Consultant at Williams Hunt explained everything to me and gave me the contact details for Eqstra.

I tried to call Eqstra and was holding on the line for almost 30 minutes. All I wanted to know was whose at fault here? Eqstra or the Dealership.

But after reading some of the reviews on Hello Peter about how Eqstra doesn't even inform People that their service plans have expired, I can see where this is going. Clearly they are not in the repeat sales business, this would have been such an easy sales pitch. (facepalm).

I will definitely remember to avoid Eqstra and tell Family and Friends to stay far away from it. Far away.

Just incase Eqstra wants to get a hold of me *** and ***)

Service - The pits.