EA
Ekow A

1 reviews | Active since Aug 2012

14 Feb 2016, 11:51

Service Plan

I purchase my Hyundai 120 from ic motor in September 2014.The vehicle was a 2012 model with 23,000km on the clock.It had a service plan and the vehicle had to be serviced every 15,000km.i purchased the vehicle with the service plan and took th vehicle in to be serviced at 45,000km, without any hassles.i then took the vehicle to be service when it was 65,000km but I was informed that I would be liable for the service because it was way over 60,000km.i did not know the service plan was of this nature and I opted to cancel the service plan as this was not explained by the dealer.Not knowing that the vehicle service plan was with Liquid Capital under the first owner of the vehicles name.So I called Brent to informed him what happened I wanted the matter resolved.It has been over 1 month and he keeps passing the bug to liquid capital and it got to a point when he informed me that I was not sold the vehicle with the service plan.i sent emails and tried to call his manager without any success or any feedback.It is so frustration how unprofessional the staff at ic auto behave but when they sell you a vehicle the tell you all sorts of stories.sort out my issue and get back to me asap!!!!!!

0
Replies (0)