Selling defective cars.

William Hunt Midrand, that I am officially cancelling the sale of the following vehicle purchased from your dealership.

Opel Mokka 1.4 Turbo

2016 model.

The vehicle was advertised on the website of William Hunt Midrand.

I contacted the dealership and bought and paid for the vehicle in full by the 16 February 2024

I waited for more almost a week before I received delivery of the vehicle on the 23 February 2024.

The vehicle was not accompanied by a license disc or numberplates I was informed to do it myself even though I paid for the service.

The vehicle service tray in the boot was not provided and apparently on back order (it has still not arrived as of today 17 April 2024)

The vehicles cover at the rear-view mirror inside was missing, as per William Hunt Midrand they would have ordered it (it still has not arrived till today 17 April 2024)

On the day I took receipt of the vehicle I notified the dealership that the vehicle has a noise on the engine, I took a video recording on the same day and send it to Sello the agent who was handling my sale of the vehicle.

He advised me that they will collect the vehicle and fix the problem.

The Opel Mokka was collected from me by William Hunt on Monday the 26 February 2024.

I parked the vehicle at my home and did not drive it as advised by William Hunt Midrand from taking receipt on Friday the 23 February 2024 to the day they collected it on Monday the 26 February 2024.

The vehicle was with William Hunt Midrand from 26 February 2024 and returned to me on the 15 March 2024 (18 Days in total)

According to William Hunt Midrand they replaced the oil pump, no proof here of has been provided by William Hunt Midrand nor did they send me a complete damage report as requested by myself on multiple occasions.

On taking receipt of the vehicle on the 15 March 2024 I again immediately informed the dealership the vehicle is not mechanically sound; it has the same problem as reported before (on the 23 February 2024)

I was advised that I can take the vehicle to my local Opel agent and have the problem sorted out locally.

I gave the vehicle in at Auto Italia Middelburg on the 8 March 2024, Auto Italia informed me of the damages on the engine they send me a quote the quote was accepted and paid for by William Hunt Midrand.

Again I parked the vehicle at my home after driving it home from my work place and did not use the vehicle till handed in at Auto Italia on the 8 April 2023 for fear of causing any further damages to the vehicle!

I received the vehicle back today on the 17 April 2024, where after I was made aware by Auto Italia the vehicle must have been in a car accident as there is a lot of proof of respray and body work done on the vehicle.

I have now paid an agency to do an in-depth search into the vehicle accidental and service history.

In short

I was ensured by William Hunt Midrand the vehicle was accident free – False information provided to me the client to ensure the sale of the vehicle.

I was ensured by William Hunt Midrand that the vehicle is mechanically sound – False information given to me the client.

Since the date that full payment including payment for an extended warranty was made on the 16 February 2024 (R166 400.00) I’ve had the vehicle in my possession for a period of 34 days including weekends, where it has been 62 days since the date full payment has been made.

I conclude I have had possession of the vehicle for 34 days driven it twice from my place of work where William Hunt delivered my vehicle to my house, and my vehicle has been in for repairs for a period of 28 days = 4 weeks

I could not use the vehicle to get my children to school or myself to work as this was the intended purpose for which the vehicle was bought, my employer has warned me due to late coming and absenteeism due to me not being able to go to work due to lack of transport leaving my employment in jeopardy.

William Hunt Midrand has not been truthful from the get-go with the sale of this vehicle, the dealer principal has to date not answered a single message I’ve send him personally via what’s app, he has not returned a single phone call I’ve made trying to discuss the problem or given me feedback in any way what so ever.

The sales agent who handled my purchase has been excellent he has been patient with me answered all my questions as best as he could and assisted me in every way as far as he is authorised to do so.

Please note I have emails, what’s app’s message screen shots & voice recordings downloaded, as well as photo’s of every time I made a call to William Hunt Midrand to proof my case.

I’ve informed William Hunt Midrand on more than one occasion I want to cancel the purchase of this vehicle where every time they persuaded me to not cancel the purchase and continue with the deal, I also have proof of this fact.

Again I Adelle Helena Minnaar with ID number *** and with residential address 12 Magnolia avenue, Kanonkop, Middelburg, 1050, am in forming you I am officially cancelling the sale of the 2016 Opel Mokka 1.4 turbo purchased and paid for in full on the 16 February 2024, I will accept no penalties or will be held liable for any reimbur*****ts to William Hunt Midrand and demand a full refund to the amount of R166 400.00