Romeo is doing new business wrong

My mother wanted to buy an Opel Adam from Reeds Delta Cape Town. The deal is approved by Wesbank. We are still getting the deposit together he webt ahead Registering the car on her name although I called him to advise him of our misfortune. Now we have to cough up R5000 for what. Since when did it cost R5000 to submit an application. Someone please explain that part