*******s! !!!

<p>I bought my car in Dec 2015 registered 2016 from WEISS VW in Stamford Hill. My car had to be sent back numerous times for countless things to be redone due to their lack of professionalism and carelessness. The first week of having the car the clutch was burning. I notified them VW MCCARTHY and they informed me there was a packet in the engine which they removed. The clutch smell continued. My car being sent about two weeks after being purchased from Weiss has no record of job cards and went I left my car there it had no damages. Upon picking up my vehicle I noticed the rim was damaged. I called in and laid a complaint with the manager at Weiss who informed me I sent my car in at my own risk. I decided after that load of **** I will repair it myself and within a period of about two months I noticed the car had paintwork done on it, on the same side of the damaged rim... I was furious. Not longer after this the clutch completely slipped in the car and I contacted vw SA. Only for them to later say they can't help as the dealership says it's a sales despute. So the car was towed from my home to Weiss and the dealer principal was informed by me not to touch the paintwork on the car until I have come in personally. In the course of the week I called to find out what was the problem with the clutch, only to discover they haven't done the clutch but sent the car to the panel shop "out of good will" on their side without my authorisation. I have handed the matter over to the Ombudsman awaiting feedback. In this interim Weiss sent me a breakdown of repairs and they concluded that the clutch isn't a factory fault but negligence on my side. It's a brand new car.. I owned 4 other vw cars never had a clutch issue all were second hand cars.. owned them for a minimum of two years each car... and having a brand new car for under a week and the clutch troubles... they quoted me R25 000 to repair the clutch. Warranty and the motorite plan doesn't cover the cost. This is a huge disappointment. The service at Weiss and management level is poor with no form or remorse for their own actions. Even having taken the car to the AA and paying alot of money to get a complete assessment of the car Weiss refused to acknowledge the report. Never again will I deal with such a poor calibre of individuals... </p>