Reeds: Opel Bellville

To whom it may concern

I would like to share my dissatisfaction on the service we received at Opel Bellville. On the 17th May 2019. Firstly i phoned to book my Opel Mokka on 45 000km early march, as we have moved from Jhb to Eedt coadt. the lady said i can bring in my vehicle which we did. We stay out in Yzerfortein which is 93km from the Bellville we got there and only to find out my car needs to come in on 50 000km and refused to help us. Not knowing that it should have been serviced that day.

We return again with my car on 49 939 km booked in again the lady that booked my vehicle at Reeds said i should have had the vehicle booked for a service on 45 000km? So my vehicle again booked at the Bellville team went in, i had to phoned the workshop to find out how far my car is and when it will be ready for collection, about half past 1 my husband was in the area only to find out my car was done and we can collect it. The service agent told my husband they do not wash cars after the mechanics are done with the service, like any normal customer you would think youll get a nice clean car back but guess what you dont they can vacuum the vehicle but we will have to wait another hour and a half as the guy is ons lunch but he can take the dirty car with the grease marks and hand prints home as they are done.

To me this is unacceptable how can you give a client firstly the wrong advise and a dirty car and then expert for me to phone the service centre and find out when my car is done?

I would not refer any person to Opel Bellville and will also in the future not purchase a Opel vechicle again. The service is horific.

Regards

M Pretorius