REEDS GETS RID OF A CUSTOMER

I took in my vehicle to the Bellville branch a month ago where an engine was discovered as "failed " whatever that means.A month later my vehicle is still there, as to what is going on when , how? I guess I need to consult a "Sangoma", as the last bit of information was more than two weeks ago after I drove to the workshop .Getting a call BACK FROM THEIR service consultant is like asking for a kidney( damn even that is easier).Has service in this country gone bad that one needs to throw a Tantrum for Good service.