Purchase of a new 2018 Ford Mustang

Purchased a new 2018 Ford Mustang from Action Ford in Krugersdorp. Delivered to me late Wednesday afternoon (17/01/2018) - Saturday morning (20/01/2018) I took it for a wash and polish. I immediately noticed a small dent on the right front door and several deep scratches. I immediately phoned the sales person who informed me that they will sort out on Monday and that she would give me a call before start of business. Due to scheduled back surgery I couldn't go to the dealership personally but sent the vehicle to them early Monday morning (22/01/2018). I sent them pictures and the dent and scratches was pointed out to the sales person as well. She apologized and took receipt of the vehicle. Thursday (25/01/2018) I requested feedback and the sales person informed me that the vehicle is at the panel beater waiting for the assessor. I rep**** that should this be the process than the car is no longer new. I requested the contact details of the manager (Peet) and even after various voice calls to both his office and cellular phone to date (01/02/2018) have had no reply. Monday (29/01/2018) I made contact with the finance department at Action Ford and requested the cancellation of the purchase agreement. I received the following from the dealership that same day and no other communication as yet.

Good Afternoon Albert,

I trust that this mail finds you well? Manda has brought to our attention your concerns with regards the New Mustang you recently took delivery of. I would like to assure you that this vehicle was never brought in for “demo” purposes and was indeed brought into stock as a new vehicle specifically per your request.

The marks that you have pointed out, went unnoticed by all and could’ve easily been missed on the PDI as they are minor and extremely difficult to see. We would like the opportunity to rectifying these marks pointed out and as a dealership, we will not be embarking on a process of cancelling the deal and taking the vehicle back.

Manda will keep you updated and will inform you as to when we are complete.

Yours Sincerely

Craig Naude Fleet Sales Manager Action Ford Krugersdorp 201 Voortrekker Rd, Monument, Krugersdorp

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