POOR WORKMANSHIP, REEDS N1 CITY GROUP

After taking my car in on Friday 02 November 2018 for a replacement of a battery at N1 CITY REEDS. Service consultant was Barbara. Shocking service! Firstly I had to sit and wait 30 minutes for a consultant to help me and another 20 minutes for a driver to take us home. Then the driver comes and says we must wait for someone else. 10 minutes later he says he will take us. 1 hour waiting time. PATHETIC!!! The afternoon I come to collect the car, after waiting an half an hour just for someone to make out an invoice I eventually received my car after payment. The next day my wife was alone at the mall and the car couldn't start. whiles phoning the manager at reeds N1, he indicated the store was closed and I should contact AA. AA came out and indicated that the worker didn't connect the battery properly to the positive cable thus the reason for the car not wanting to start. I paid R2000, OVER 100% PROFIT for REEDS, for a battery which I don't mind if the service is of high standard and great quality but your poor workmanship and shockingly lack of service delivery makes me feel I was **********. My wife could have been ******ed or ****d due to your pathetic service but why would you care as your target levels was probably reached. I mailed the manager WERNER MALHERBE, and his excuse is no one is perfect and I should just accept that mistakes can be made as its human. Clearly he was appointed based on being someone's son. No people s****s,no work ethic but prices is high.