Poor Services

On the 05 July 2021 I bought a Volvo V40 T4 CC Inscription Geartonic 2015 at this branch and on the day of collection the car gave me problems after driving it for 14 kms, when trying to reverse it didn't respond as it gave me these message "Transmision Reduce Performance" I alerted the salesperson and advised me to bring it back and I did on the 28th July 2021 as I had to go on business trip. They took the car for more than a month without fixing it and it stayed in some workshop in Benoni for 3 weeks and moved it to Volvo Midrand where it was fixed after two weeks. They were not updating me on the progress, I was the one who kept on following up and I was not getting any clear information regarding my car.

The car came back on the 29th August 2021, I drove it for a month and it started to give coolant messages saying it was low as the coolant bottle was leaking. I refilled the bottle however the message came up again a few days later and this happened several times. I wrote an email to Evans Maake to infom him about the problem I have regarding the coolant but he didn't respond and after four days I called him to ask him about the email and he told me that he saw the email and did not explain why he did not respond. On the 05th November 2021 I took the car to CMH Volvo to fix the problem since Williams Hunt Centurion was not willing to assist, at CMH Volvo they found out that the coolant bottle and pressure release hose were leaking which cost me R3 497.00 to fix; and they also ran a test to confirm that everything was fine only to find out that the head cylinder gasket is blown up. On the 08th November 2021 I took the car back to Williams Hunt Centurion to inform them about the matter so that it can be fixed , since I left the car with them I am not getting any updates nor responding to emails that I have sent to Evana Maake. The frustrating part is that I don't know what is going on and I am paying for the car that I am not driving , it's been 3 week now. I have attached the report from Volvo and also an email sent to Williams Hunt Centurion pre-owned manager so you can have a look at it. I wrote email to head office of the company I didn't receive any feedback, even today I don't what's happening with my car and when am I gone get it.