Poor Service-Workshop and Workshop reception

Very bad service experience from the Service adviser to the workshop. I dropped off my vehicle at 0800h today. Received a call at 1256h that they have no air filter and are going to get one from their Jburg office. At 1630 I made a follow-up call just to be informed that they will only get the filter the next day. Because I had no vehicle and they do not offer courtesy I asked to pick up my car. The service adviser said I am welcome. When I arrived she was not there and had left a message with someone to ask me when I can bring the car back? For the workshop guys the car is smeared everywhere with impressions from engine oil. And it was smeared all over my engine as if the vehicle is old and leaking oil through the gasket.