Poor Service - Reeds Motor Group Bellville

We took our Fiat Fiorini panel van for it's 60 000km service to Reeds in Bellville, Cape Town on the 13th of March 2024. The vehicle is still under warranty and has a service plan. Management (Jacques Rudman) of the branch informed us that we needed to pay for the service, which is normally covered by the service plan before they would release the vehicle. This amounted to R7233.42. We had no alternative but to pay as they would not release the vehicle to us. I tried calling the branch, which unfortunately it is almost impossible to get through as they work through a call centre in Pretoria and your calls are never answered at the Bellville branch. After 10 attempts I eventually got through to the branch only to be told by Mr Rudman that because the vehicle first service was late, (30000KM) we must now pay for this service. My reaction was that the book says the vehicle must be serviced at 60000 km so how else should we do this. Mr Rudman was not helpful at all, and we got the idea that he was malicious in his actions and treated us very poorly and without respect. His explanations why the we must pay for the service of a vehicle which is still under a service plan is far fetched and beyond any understanding. I am very upset by this and Reeds has been grossly unfair to us. After much discussion Mr Rudman said he would consider the matter and come back to us, this never occurred and it is plain to see that he his customer service ideals are way below average. Apart from this, we reported certain items that needed to be fixed on the fiat, and to our dismay this was never done, even though we were charged for the labour and parts. I would strongly suggest that business people and the general public, not to buy any vehicles from Reeds as their service is poor and dishonest.