Poor service

These people have no interpersonal skills and only care about making money! I took my car for a service yesterday and when I needed to collect my car. I typed the incorrect 3 times. I then decided to go to the bank and make a payment there. The serviceman said I would just need to bring along the proof of payment. I was a bit cautious about walking to the bank from the dealership and then asked my brother to make an electronic payment into the dealership’s account. However when that was indicated to the serviceman he said that unfortunately proof of payment will not suffice and the transaction would have to reflect in the bank’s account, why the sudden change I don’t know.

Then he made some snarky comment about people conning them. He then suggested I can fetch the car between 8:30-9:00 the following day as the transaction should reflect by then. As frustrated as I was I left because I knew that these ***** things happen and maybe he was being cautious. However, when we called at 9 to confirm if the transaction reflected the serviceman was busy and the accounts lady could not comment on the payment! She said we must wait for her call... I am very frustrated that I still do not have my car back after a payment was made and they instructed that they cannot do cash payments. I am more than 35mins late for work already and still couldn’t give my boss a clear indication as to when I’ll be at the office.

Now I have to make another payment meaning I paid twice to receive my car and the serviceman advised that If I do this now it would take about a week or two to get one of my payments back! I am very upset at the poor Service on their behalf and that they cannot conform my payment. It’s really sad and pathetic, especially since I’ve been such a loyal client for more than 4 years now.