Poor service and no response

<p>I bought my pre-owned vehicle, Ford Figo 2014 Ambiente (Silver) in January 2015 at Reeds Cape Town based in Cape Town area. It was the first used in January 2014 and it was serviced in Oct 2014 (just 10 months after the first purchase by the first owner). I didn't know about this and I signed the agreement on the blue cover file, stating that I should take my vehicle back for annual service after 12 months of the first purchase in Jan 2015. <br /><br />I took my vehicle to Barloworld Ford N1 City, Cape Town for the annual service in January 2016 and the operator who assisted me with servicing my vehicle said that she did phone Motorite (Service Plan) and they will not pay at all because of the overdue date (3 months late). I was so confused because it wasn't so clear that I signed the blue cover that I should take my vehicle back after 12 months, not 9 months ? <br /><br />The dealership, Mikhail did not tell me about this after purchasing the vehicle.<br /><br />The operator told me that Reeds must pay for that, so I emailed Mikhail with an invoice at the amount of R2160.05 in 14 January 2016 and has never responded back since then. <br /><br />Would you please so kind to assist regarding this matter and I find this so unfair to me because I am still learning and I am Deaf. <br /><br />Should I log a call with ombudsman to assist futher ? <br /><br />Thank you very much<br />Jared</p>