Poor customer service

Bought a 2023 Polo TSi, in 2023, drove it for a month car broke down in Northern KZN, got towed to Midbay, VW Richards Bay, upon inspection Midbay says Weiss is responsible for repairs. Weiss refuses to take responsibility. Car has been standing for weeks.

Efforts to get to their Dealer Principal, Shaun, are always in vain, one time reception refused to put me through to him saying they would rather put me through to Lenny who has admitted to being useless in resolving my issue. I repeatedly demanded to speak to Shaun, the dealer principal and was later put on the line with the service manager, this person lacked technical knowledge and understanding of the issue i faced (a whole service manager) they promised to call back of which they never did.

Between you and i, i am convinced Shaun is aware of the problems they face as a dealership in providing good service, as a result the instruction is that no customer with complaints must be put through to him.

On the other hand the people at Midbay will easily give you access to their Dealer Principal Tracy, who is always willing to help. I made means to go see Tracy who in turn made sure to get Shaun on the phone. Shaun who still on the phone denied responsibility.

These people are shameless. If you have a good experience with these people its plain utter luck cause based on what people have been telling me it’s a norm with them.

Car Reg: ND 161-107