Poor customer service

Appalling customer service. Took my car in for an emergency repair of leaking coolant. I mentioned that since I was planning a long trip, they could do the oil service as well, even though it was not due. Only Oil service was done. Thereafter took 2 days to advise what was wrong and stated that repair could only be done once payment was made, although car has warranty plan. A call to senior management revealed that prepayment was NOT their policy. With no feedback from Weiss themselves, it took numerous calls and a visit to the place to get the car in 7 days. Service advisors are either overworked or not trained properly.