Poor Customer Service at Williams Hunt Edenvale

I would like to share my disappointment at the service I received yesterday morning, 01 November 2018 after taking my car very early in the morning for service needs.

When I booked the car for service, I was specifically told to bring the car early in the morning and they are open from 07h00. Indeed, 07h00 I was there to drop off the car to be attended to, and I was asked if I needed a lift to take me to work or home, to which I responded yes, and I was advised to get a seat and wait for the driver to take me back home, which was close. I joined a group of about 5 people already sitting and waiting for the driver, the time was about 07h10. And we waited as more customers joined the waiting group. At about 07h40, I went to enquired from Jan Groblaar when will we be taken home/work, I was shocked at the response I got that we will only be transported from 08h15, as their only driver report for work at 08h00 and only at 08h15 can he transport customers. I was literally flabbergasted because of the following:

* nobody had the courtesy to informed me that I will be waiting for more than an hour,

* this is a motor workshop wherein there are plenty of cars, plus the ones that transport customers with almost the whole workshop employees with drivers license, who drove themselves to the workshop, but no one had the courtesy to take the passenger car to transport us, whilst the driver was on his way to work;

* I was given so much attitude with an addition of Tracey, who informed that it is not their job to transport customers, and the workshop only has 1 driver that we must all wait for, even if it takes him more than an hour to get to work,

* when I recommended if they can use other employees with drivers license to transport us, I was told it is their company policy to have one driver who only starts transporting customers at 08h15, and customers must just wait.

I was frustrated at their rigidity and non consideration of their customers precious time, worse I did not even have my cellphone with to call an Uber as an alternative coz I didn’t want to be subjected to such an aweful experience.

I am extremely disappointed that we still have Organisations that are so internally focused about their own bureaucracy and not caring about their customers needs. In general, nobody wants to wait, but for Williams Hunt Edenvale, it is a norm to have customers waiting for more than an hour. Highly disgusted, and never will I return there for a car service, never!!!