GM
Gabanthate M

1 reviews | Active since Dec 2015

24 Jun 2021, 07:38

Poor customer service and dishonesty

Isuzu Williams hunt Wilro Park Roodepoort dealership is the worst when comes to customer service. In February 2021 I bought one of the latest model 2021 Isuzu D-Max 250 HO Hi-Ride A/T D/CP/U that they claimed to be brand new. I have experienced so many defaults including an arrogant dealer principal. In a period of four months the Van had to be taken back for the fixing of four faulty components, namely: locking device, aircon button, side back door window rubber and heater knobs. I am so disappointed with the manufacturer and the dealer principal by the name of Mark Derbyshire who doesn't want to accept the problems experienced on the van. The repairs were only done after exchanging of words with him and had to drive more than once this giving a hustle when it comes to compensating me the fuel used for travelling unnecessarily, because the faults emanated from their side. Personally I feel that the van was not new as the rubberizing was not part of the agreement and yet it was already installed when picked up, even the nuts for the roll bar were exposed that shows it was once installed. The licence disc shows that it is going to expire on the 31st of Jan 2022 and yet the purchasing agreement was only the 25th Feb 2021. I was expecting the disc expiring date to be 31st Feb 2022 or later.

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