Poor customer service

my car was booked for service on the 12.02.2019 , and the service agent Wayne Smith was also informed to look at the leakage at the back of the car which was bought new at Toyota 2 months later, on collecting the car on the day later Wayne Smith did not inform my driver whether the leakage has been sorted out until I phoned the Algoa Toyota office to find out but the Mr Smith was not available on the 13.02.2019 but I left a message to contact me but up until today he has not contacted me. on 13.02.2019 I was contacted by Algoa Toyota Customer Service about the feedback regarding with service done on the 12.02.2019 and I informed the customer service about the bad service received from Wayne and promise that Mr Smith will contact me to sort out the matter, but until today Mr Smith has not yet contacted me.

things like this which **** the brand like Toyota by ignoring the customer's needs.