Pathetic unprofessional service ongoing!

Action ford roodepoort, a dealership quick to send out customer service reviews or ratings......eye blinding service! Dreadful customer service that is ongoing for 10 months and to date no resolution with a list of endless promises and unprofessionalism. Unproffesional and inappropriate customer service down the entire hierarchy of action ford roodepoort! A sevice advisor that is never to be found when a customer does the customer service to follow up. A branch manager that has NO motive to resolve a issue and provide a service to the customer. A dealership principle that has NO people skills or respect for a customer. The choice of swearing and shouting thinking it will resolve the issue with a woman, totally unacceptable and disrespectful to a customer not to mention the performance in front of minor children. The ************,name slandering and unprofessional behaviour is least expected from a key role player in such a large branded company! Months have past with continual follow up from a customer to find out progress on car repair. Solution to car fault resulted in a promise made by service advisor only to find out that NO such agreement or solution is available. Collection of car done 3 months after initial submission only to find that not even 5km from dealership,car still faulty and more damaged than submission. Car was immediately returned for a further disaster of dreadful customer service. A further 7 months down the line and car still in the possession of action ford. Continual car payments made monthly for a car standing in their possession. Endless calls and no feedback what so ever. A simple resolution from fords side that will be seen as service BUT actually it is just to add an extra R80 000 IN THEIR pockets . Well done ,for money and doing the customer in then Ford dealership is top notch! Action Ford is not recommended at ALL for any dealings. For money put in the safety of purchasing a reliable car is not worth the service you receive from staff at Ford. *********** and unprofessional.