Pathetic Service with NO regard for CUSTOMER SERVICE!!!

Serious dissatisfaction with the service I’ve received; to date, my car has been with them for over 3 weeks. They’re using my "delayed authorization" as an excuse, even though the authorization was given 2 weeks ago. This is pathetic. They are currently working on my car as a piecemeal job, fitting it in between "priority" services. The standard is definitely below par, and I am frustrated with my overall experience.

On Thursday, 02/05/2024 they asked my tracking company to remove the tracker, which was done the following Monday around 12 noon. However, it’s now Tuesday 07/05/2024 , 2pm, and nothing has been done on the car. Again, I’m told the technician has other work.

My service advisor, Lebo, will call after 3-4 days for feedback, only to tell you there’s no progress.

I requested a call from the dealer principal because I had not received feedback since Thursday. Today is Tuesday, and instead, I get a call from the same Lebo who tells me that the technician has other cars to work on, mine is not a priority. Needless to say, the dealer principal has not bothered to call me back. That’s the little regard this dealership has. It’s 2 weeks post me providing them authorization to work on my car, and they’re still using my "delayed" authorization as an excuse.

The only reason I have not taken my car is that it’s not starting. Overall, I will never recommend these people.