Pathetic service

I have had several complaints with the staff and service rendered by William Hunt Midrand in June and September, however nothing has improved, on 13th of September Joshua and Gareth promised to order a pipe for the coolent system that was leaking on my car after they had replaced it in June and started leaking again in September, I was informed the pipe will arrive on the 14th or 17th of September and they will inform me however still to this day I haven't been contacted by the branch, on the 27th of September I sent an email to Joshua and Gareth to find out the status of the part but never bother to reply to my email, truly your service is pathetic!!!