Pathetic customer service and false information

I will NEVER buy a Ford vehicle again!!!!! The sales consultant Gerhard Schlebusch, informed me that I should only bring in my Ikon for the 1st service at 20 000km. When I did, it was supposed to be in at 15 000km. So they cancelled my warranty. I had to contact head office and sort this out, not the branch as this was none of their concern and Gerhard left. After 2 weeks I had to email and call HEAD OFFICE to get this sorted, whereas the guy just said he might have gotten the feedback he is not sure as he has not gone through he his emails at all. That was at least sorted. Now to my surprise, I see that the old car I used as trade-in, got a fine a few days after I already sold it, I told Gerhard that time that he must sort it out as this was not my fine, which he promised he did. To my surprise this morning on PayCity, I see the fine there. I would NOT suggest to do business with these people at all. They do not know what the hell they are doing.