1 reviews | Active since Jan 2022
Opel crossland X. Pathetic service
I have purchased a vehicle at Williams Hunt Port Elizabeth and received the vehicle on the 17th September 2022 upon receiving this vehicle keeping in my mind that I never test drove the car and took the word of the salesman Jeffrey Jali that everything is in order on this vehicle, service has been done, roadworthy and all checks.
When I drove the vehicle home I discovered that the brakes of the vehicle was worn out as well as the clutch and pressure plate.
He then collected the vehicle on Monday the 19th September 2022 and returned it on the 23rd September 2022, again telling me the brakes has been replaced as well as the clutch and pressure plate.
Again the vehicle HAS a terrible shudder on the clutch when pulling away in 1st gear and has a whistling sound as well while driving. With this being noticed and heard I then went to the dealership again on Monday the 26st September 2022 and Jeffrey Jali then said their service manager will test drive the vehicle (without me). He then came back and said he hears no faults.
I then contacted the service centre and was told that there was NO CLUTCH KIT WAS REPLACED ON MY VEHICLE!!!!! Even though I was told that it was done. (I was also not given the service report from what was done previously). This is the reason why the vehicle still has the shudder and still is not driving the way it should.
I was told I have 7 days to return this vehicle and now I am told because the service manager does not pick up any fault with this vehicle I cannot change, cancel or return the vehicle. Even when I am not happy with the service Ive received from WILLIAM HUNT PORT ELIZABETH.
I cannot pay all this money on a vehicle and it's not 100% to my satisfaction.
I know it is not Jeffrey fault however what must I do now because I am told I cannot return the car(I don't even have it for 7days) I am now told because the service manager doesn't find any faults I must hold on the vehicle. I am now told to trade in a vehicle I drove for 3days?
The 1st time I purchased a vehicle from a dealer and this is the kind of service I received.
