Nonsense of a dealership!!

Incompetence sums up the rest of the staff at this workshop. I left my car there on the 7th of November 2022 due to a weird sound in the engine. Initially they wrongly diagnosed it and I paid for the diagnosis, when I started the car the sound was still there and I was advised to leave the car for further diagnosis. Despite numerous calls to find feedback, Veronica kept lying to me until I had to escalate the matter to VW CIC with hope that this issue will be sorted much quicker, well I was only deceiving myself, 7 weeks later I still don't have my car with me. Customer support from CIC was very consistent with providing me with feedback from Veronica and I kept believing everything that she was saying to me. Last week on the 15th I received another call that the issue on the car was finally found and that the quotation was sent to the insurance for assessment, when I contacted the insurance to find out if they received the claim, I was informed that no claim was submitted from vw kroonstad. I contacted Veronica on Monday the 19th of December, and she informed me that the claim was submitted and I confirmed with the insurance and the acknowledged receipt of the claim, which was only submitted on the 19th and not the 15th as I was previously informed. At around 2pm on the 21st I received a call from the insurance and they asked me if I've heard anything from Veronica and I said no and they told me that they sent an email to Veronica in response to her claim email and they haven't received any response from her. I contacted Veronica and she said she didn't receive any email from the insurance on Monday and I asked her to check her mails and she was surprised that the email was there and she hung up the call after she said she's responding to the email. I'm very disappointed with this kind of service from a reputable dealer such as VW. People like Veronica and her manager Laura are tarnishing the image of the dealership. I still don't have this car today thanks to the poor service received from Veronica and the dealership