non-apologetic and worsening service delivery

<p>I phoned for a service a week ago and booked for Tuesday 17/05/16 for my car's minor service at general motors williams hunt in Randburg.I then decided to move the service to Sa****ay 14/05/16 which was agreed as dealt with the normal consultant I have been dealing with for the past 4 years - 8 services. Then today after having driven for 50km one way I was told in a non-apologetic manner by Ighsaan that the service plan company that I work with does not open on Sa****ay! This is very disappointing because I spoke to him when I made the change and not even once did he ask about the service plan and after solely working with him for the past years I would have thought we had developed a better rapport for him to remember that I use a service plan or for it to be company policy to ask this question particularly when bringing the car on a Sa****ay.</p> <p>this is not the first time I have had to deal with such uncaring and that has left a bitter taste in my mouth. </p> <p>I am in the service industry myself and I understand how it works and this by far has been the worst and most disappointing! Is this what General Motors williams hunt stands for??????</p>