No service delivery and no care in the world from the Service Manager from Toyota Melrose

<p>My car went in last week Wednesday for a service, and i explained to the service person, Alistair that the vehicle seems to be leaking water, if they can please have a look at it, but before they do or replace anything naturally they need to phone me with quotes. In the afternoon i was still waiting for them to phone me back, so i started calling them. Cant get hold of Alistair as he is always busy with a customer, and even though i (also a customer) leave messages, they don’t seem to find their way to Alistair. Eventually got hold of him and he tells me that the clutch plate, radiator and water pump needs to be replaced. Alistair says i should be able to have my car back on Monday morning; he will try for Friday but otherwise Monday morning. Friday comes, and my car is not ready, which was pre-empted with me so it’s not a train smash. Monday comes, and i am told my care will be ready between 3 and 4pm - so it now moves from 11am to later on in the day, which is fine, its still the same day, but then at 3:40pm i have still not heard from Alistair, so i start phoning again, eventually i get hold of him, and he tells me my car won’t be ready today. So bearing in mind that we don’t have adequate public transport, (I can’t hop on a tube to collect my toddler from pre-school) and they close at a certain time. When i ask why is my car not ready when they received the parts last week already, he can’t answer me. When i ask if they prioritise the vehicles, i.e. if my car has been standing in the workshop from Wednesday last week, did they start working on my car first thing this morning? His answer is no, they could have had the car ready, but he can’t answer me as to why they did not work on my car first thing this morning. He says he will get Cindy (the service manager to phone me) I try giving Cindy a call to get clarity, but Cindy has been in a meeting for quite some time now. The sheer incompetence of this branch is embarrassing, and this is not the first time i have had issues here. Rest assured i will not be taking my vehicle anywhere near Toyota Melrose again. I do recommend that they rather close the branch down, that way the individuals can be true to what they are doing there, which is nothing.</p> <p> </p>