NO feedback from service department

I got a quote 3 weeks ago for a mirror. They had to order the unit and I gave the go ahead so that they can fix my Ford ranger(company vehicle). The service advisor, Renier didn't order the unit and a week later when I phoned again he said he will order the mirror. Renier also said he will come back to me but 2 days later I had to phone him again. Tuesday the 1st of September I phoned and asked Renier about the mirror, he said they will have it by late Wednesday afternoon. I arrange with him to have my vehicle at his workshop on Friday morning so that it could be done while my driver is waiting for the vehicle. The vehicle will still have to do deliveries on Friday for the company.<br> I send my driver Friday morning to Ford Constantia but Renier is not in nor did he arrange for the fitment.<br> This is not the first time that I have a problem with this Ford dealer.