1 reviews | Active since Dec 2013
No customer service
I can't believe what a bad customer experience i have had with the the purchase of a Vehicle from N1 city reeds.<br> <br> see below list of bad service i had during the sale and after<br> <br> * After the approval from the bank, to know when the car would be ready. Once again multiple calls to the Sales person, with hardly any feedback and if not answered never returned call.<br> * Finally received car with faults to be fixed, (Gareth was on leave) was told it would take about 2hrs to fix. When i dropped off the car at 10am i said i needed it back before 3pm. no call from reeds. call to find out how far they have only taken out the seat at 2:30pm. Advised i needed the car so they returned it.<br> * Dropped car off again and the job was completed within 4hrs.<br> * Licence was supposed to be renew but only Gareth knew how far it was but was on leave.<br> * Found out when Gareth returned, there was no roadworthy test done on the car.<br> * Roadworthy was then done on 01/04/2016. Gareth said he will get some to deliver the licence disk. <br> Call today. Brushed off as he had a client and have still not got any feedback as to see if the disk will be delivered<br> <br> I can guarantee that i will never buy another car from Reed again
We have spoken to Mr Struwe and humbly apologised from our side. All was resolved in a positive way and customer is satisfied
Shaun Schofield
Value Pre Owned Sales Manager
We have spoken to Mr Struwe and humbly apologised from our side. All was resolved in a positive way and customer is satisfied
Shaun Schofield
Value Pre Owned Sales Manager
