NO ACTION AT ACTION FORD - MONUMENT

Action Ford, Monument. We had our Ford Ranger taken to them on the 29th May 2019 to have a new key set installed. They promised that this would only take 3 days and sent a quote for R 5,746.55 of which we had to pay 50% up front for them to order the keys. We paid the 50% the same day. After numerous phone calls and follow ups we then got informed that there was a problem with the set they got and they then issued a new quote on 04/06/2019 for R 8,562.95. We were also told that the Ranger would be ready numerous times but every time we were informed just before the time that there is a problem.

We phoned the manager on the 21st June after we could not get hold of Dwayne (off sick) and he promised that the Ranger would be ready for collection the Monday. Yet again the Monday there was another problem.

Anyway after a few more promises we eventually went there on Friday 28th June, we went there and waited for the Ranger +/- 2 hrs after which a Locksmith came there and he had to put the vehicle on a low bed to take to his workshop.

We were again promised that the Ranger would be ready by Saturday, 29th June. Saturday came and went and we assumed that we will have feedback today, Monday 1st July. After following up with them I got a invoice for the total of R 10,135.55.

Serious bad service from the start.

We had to give the rental back to Avis on the 28th and got a Ford Figo to use from Ford which is very dirty and to fuel reserve light is on.

Is this really a way to treat a client.